Contact Us
If you’re having trouble, found a bug, or have questions about using Nihonbuzz Academy, our support team is here to help.
We understand the importance of quick responses and clear solutions, especially when you’re focused on learning or teaching.
🛠 Types of Support We Handle
Please reach out if you experience:
- Issues signing up or logging into your account
- Trouble accessing courses or specific content
- Errors during payment
- Problems completing quizzes or assignments
- Missing or excessive notifications
- Suggestions or feedback for platform improvements
📬 How to Contact Our Support Team
1. Support Form
- Visit our official contact page: Support Form
- Fill in the form completely: name, email, issue category, and your message
- Our team will respond within 1–2 business days
2. Direct Email
You can also email us directly:
Please include as much detail as possible so we can help you faster.
🕐 Response Time
- Business Days: Monday–Friday (09:00 – 17:00 WIB)
- We aim to reply to every message within 48 hours
📝 Tips for Contacting Support
To speed up the process, include:
- Your full name and account email
- Screenshots if an error appears
- The URL of the page where the issue occurs
- A short but clear explanation of the problem
🤝 Communication Etiquette
We’re committed to providing friendly and professional service. Please keep your messages polite and constructive when contacting our team.
🔄 Other Options
Before reaching out, you can also try:
- Checking the General Help Page for quick solutions
- Visiting the community forum to discuss with other users
- Refreshing the page or logging out and back in
We’re here to make sure your experience stays smooth and enjoyable.
Thank you for being part of the Nihonbuzz Academy community!