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Common Issues While Learning

Although the learning system is designed to be as easy as possible to access, some users may still experience technical or non-technical issues during their study. This page lists the most common problems and the solutions you can try.

📺 Video Won’t Play​

Symptoms: Video stops midway, does not appear, or shows an error message.

Solutions:

  • Make sure your internet connection is stable and fast enough.
  • Refresh the page.
  • Use the latest version of your browser (Chrome, Firefox, Safari).
  • If you’re using a VPN, try disabling it temporarily.
  • Try accessing from a different device if possible.

🔒 Locked Modules or Content​

Symptoms: Unable to open certain sections even after completing previous ones.

Solutions:

  • Check if you have completed the quiz or assignment in the previous section.
  • Click the “Complete” or “Mark as Read” button if available.
  • If it’s still locked, log out and log back in to refresh your session.

🧪 Quiz Not Working​

Symptoms: Quiz does not appear, buttons don’t work, or you can’t submit answers.

Solutions:

  • Ensure you haven’t exceeded the allowed number of attempts.
  • Clear your browser cache and reload the page.
  • Use incognito mode to avoid conflicts with extensions.
  • If the issue persists, take a screenshot and contact support.

🎓 Certificate Not Showing Up​

Symptoms: Completed the course but the certificate isn’t available.

Solutions:

  • Check if you have finished all course sections.
  • Make sure your quiz scores meet the passing criteria.
  • Wait a few minutes and refresh the page.
  • If it still doesn’t show, report it via Contact Us.

📴 Disconnected During Study​

Symptoms: System logs you out automatically, page goes blank, or returns to login screen.

Solutions:

  • Check your internet connection, especially if using public Wi-Fi.
  • Avoid opening multiple tabs/browsers during study.
  • Save progress regularly when working on long quizzes or assignments.

🧭 Confused Navigation / Don’t Know Where to Click​

Solutions:

  • Use the “Next” button at the bottom of each lesson unit.
  • Return to the dashboard and click “Continue Learning.”
  • Review Dashboard Navigation.

If your problem isn’t listed here, check this help section:
👉 Error Accessing a Course